This privacy policy will set out how Galapagos Outdoors Travel handles any personally identifiable information that you make available to us whilst using our website. Transparency, honesty and trust are at the heart of our business values and are at the front of our minds when designing our trips. As such, we believe that your data should be handled in the same way. Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy.

This privacy policy may change from time to time. We will keep you informed by updating this page. If you wish, you can refer back to this page to ensure you are happy with any changes. This policy was last revised on 22nd of May 2018.

Information we may collect from you

We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.

Through discussion of your travel plans with Galapagos Outdoors Travel, we may collect the following personally identifiable information in order to communicate with you;

  • First name
  • Last name
  • Email address
  • Telephone number

It may also be necessary for us to collect some further personally identifiable information in order to reserve flights, hotel rooms, tours etc;

  • Address information
  • Date of birth
  • Passport number
  • Passport copy

Our policy is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of trip you are embarking on. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.

What we do with your information

We require some personal information in order to fulfill our contractual agreement with all of our travellers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential flight, accommodation and tour reservations on your behalf. Our international team of travel experts will be accessing and working with your information in one of our four global offices (London, Hong Kong, Cape Town and Santiago). Your information will be stored for internal record keeping purposes on our secure servers for a period of five years. We will use your information to help us improve our services.

We will also use this information for communication purposes, for example we will send you offers and news about our company. We will send you these if you have opted in to receive them. If you would like to unsubscribe from this communication at any time, you can contact us at privacy@galapagosoutdoors.com or using our handy web form here. Alternatively there will always be an ‘unsubscribe’ link at the very bottom of every email.

3rd party disclosure of your information

Galapagos Outdoors Travel does not rent, sell or share the personal information we hold with any 3rd party organisations for the purposes of marketing products or services. Your data is never given to advertisers.

It is necessary for Galapagos Outdoors Travel to share your information with our contractors, service providers and suppliers in order to fulfill our business obligations as a tour operator, as outlined above.

Use of cookies

A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications.

We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travellers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.

The cookies we use help us provide you with a better website experience and a more enriching experience with Galapagos Outdoors Travel. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.